01Who you are dealing with
“We” and “Delilah” mean the company operating this site. “You” means the person composing or holding a plan. A “supplier” is any business that performs part of your wedding: the venue, the caterer, the photographer, the celebrant and the rest.
Our registered company name, address and VAT number are not yet published here. Ask at planner@delilah.wedding and we will send them in writing before you commit to anything. Until they are on this page, treat every clause below as a statement of how we work and not as a contract you have signed with a named company.
02An estimate binds nobody
Everything the composer produces is an estimate. It is arithmetic on rate cards that venues and suppliers have given us in writing, and it is honest arithmetic, but no one has checked your date. Availability and current prices are unknown until a planner calls. An estimate is not an offer and you owe nothing for one.
03A quote binds us
When your planner has spoken to the venue and every supplier for your specific date, your page becomes an official quote showing what they confirmed, itemised against the estimate, with a date it is valid until. Within that window the total will not change unless you change the plan or something outside our control makes a supplier unavailable, in which case we tell you immediately and show you the replacement and its price before you commit.
04You are not booked until you say so in writing
Requesting a quote is not a booking. Receiving a quote is not a booking. Nothing is reserved in your name and no date is held for you until you accept in writing and the venue confirms your deposit.
05You pay suppliers directly
We are not a payment intermediary and we do not hold client money. Payment happens on this site, but each charge is created on that supplier’s own account: the supplier is the merchant of record, the supplier’s name is on your card statement, and the money never enters an account of ours. You hold each contract in your own name, which also means each supplier’s own terms, deposits and cancellation rules apply to you directly. Those terms are published in your quote before you accept it.
The full payment schedule, and who invoices you at each step.
06Our fee is the last invoice
Our fee is a share of what your suppliers are paid, in three marginal bands, 13% of the first €50 000, then 9% to €100 000, then 5% above that, with no minimum. It appears as a line in your estimate and in your quote from the first screen, and we invoice it after your wedding has happened. If we do not deliver the service, we are not paid. Suppliers pay us nothing, so no part of what you are shown is ordered by who pays us. The bands, in euro.
07Cancellation
Before you accept a quote there is nothing to cancel and nothing to pay. After you accept, what you can recover is set by each supplier's contract, not by us. Italian venue deposits are commonly non-refundable, which is stated in your quote against the specific venue rather than buried here. Our fee is not charged for a wedding that does not take place.
08What we are responsible for
We are responsible for the accuracy of the numbers we publish, for telling you when one changes, and for the planning work your planner performs. We are not the venue, the caterer or the photographer, and we do not accept liability for their performance. Where a supplier fails, we will say so, help you replace them and reprice the plan.
Where a figure we published was wrong and you relied on it, that is ours to put right. Where a supplier confirmed a price to us and then did not honour it, that is theirs, and we will show you the confirmation we were given.
09What the software decides, and what it may not
A model helps choose which real venues and suppliers to show you, from properties we actually hold. It may choose. It may not state a fact about a business and it may not produce a number. Every figure you see anywhere on this site, every rate, total, VAT line and fee, is computed by our own pricing engine from a rate a venue, a comune or a booking portal published, and each line says which.
If you ever find a price on this site that a model wrote, that is a defect and not a term you agreed to. Tell us and we will correct it and tell you what it should have said.
10The catalogue
We publish a small number of venues rather than a directory. A venue reaches this site only once we hold its rate card in writing, and nothing is bookable on the strength of a price we found rather than were given. Photographs marked as region photography are of the region and not of the property, and are credited on our photographs page.
11Your shared plan page
Your plan has a long random web address so you can forward it to family without giving anybody an account. Anyone holding that link can read the plan. They are not a party to anything: they cannot change it, cannot accept a quote, and cannot commit you to a supplier. Ask us and we will revoke the link.
12Changes to these terms
The date at the top is the day this page last changed. A change never applies backwards to a quote you already hold: the terms that govern your wedding are the ones published when you accepted it, and the fee is the same. We do not re-price a document somebody is already holding. If we change something that affects a live plan of yours, we email you before it takes effect.
13Complaints
Write to planner@delilah.wedding. You will get a written answer, not a phone call you have no record of, and we aim to answer within five working days. If we cannot settle it between us, your rights as a consumer to take it further are unaffected by anything on this page, including, if you are in the EU or the UK, going to the consumer dispute body or the court where you live.
14Governing law
These terms and any wedding arranged through them are governed by Italian law, and the courts of Italy have jurisdiction. Nothing here removes rights you have as a consumer that cannot be removed by agreement, including, if you live elsewhere in the EU or in the UK, the right to bring a claim in your own courts.
15The rest of it
These terms, your quote, and the supplier terms published in it are the whole of what is agreed between us. If a clause here turns out to be unenforceable, the rest of the page still stands. Not enforcing something once does not waive it. You may not transfer your plan to somebody else without asking us, because the suppliers contracted with you and not with them.
This page is not legal advice and it is not a substitute for reading your own supplier contracts, which your planner will go through with you line by line.